Security notice:

Fake messages
via WhatsApp or SMS

Hotel guests are currently receiving fake messages via WhatsApp or SMS which refer to genuine bookings and ask them to make a payment or enter their credit card details. These messages do not come from us.

What has happened?
There was a security breach in the booking software provided by an external service provider, which we use for online bookings. Unauthorised parties may have been able to view booking details: name, email address, telephone number, booking number, travel dates and booking amount. To the best of our knowledge, payment and credit card details have not been affected. The vulnerability has been rectified. Online bookings made between October 2025 and September 2026 may have been affected.

How to protect yourself:

• We will never ask you via WhatsApp or text message to make a payment or enter your card details.
• If in doubt, you can contact us by telephone on: +49 (0)8326 36456-0 or by email to info@hotel-rosenstock.de. Please only use these contact details, not those provided in a suspicious message.

If you have already entered any details or made a payment, please contact your bank or credit card provider immediately, have your card blocked if necessary, and report the matter to the police. Please also inform us.

Questions regarding data protection:

For further information, please call: +49 (0)8326 36456-0 or by email to info@hotel-rosenstock.de. You can find the contact details of our Data Protection Officer in our Privacy Policy.

Your booking will, of course, remain unchanged.
We are happy to answer any questions you may have.

Your team at Hotel Rosenstock